The Future is Now: Jeff dePascale on AI, Innovation, and Leadership in Tech
Jeff DePascale
Chief Technology Officer at CallRevu
Website: www.callrevu.com
In today’s rapidly evolving tech landscape, few leaders embody both technical mastery and strategic foresight as well as Jeff dePascale. An executive leader with a proven track record in driving strategic innovation and delivering high-impact solutions for Fortune 500 companies and private equity clients, Jeff brings a rare blend of deep industry knowledge and visionary thinking.
With a specialization in SaaS platforms and cutting-edge technologies—including omni-channel communication, augmented reality, AI/machine learning, and large language models—Jeff has consistently transformed industries and scaled businesses. His leadership spans healthcare, life sciences, automotive, retail, and insurance, with a strong emphasis on compliant solutions (HIPAA, PCI, COPPA). A seasoned product strategist and M&A navigator, Jeff leads high-performing, multi-disciplinary teams with a core passion for cultivating cultures of trust, innovation, and accountability.
On a recent episode of the Leaders in Tech podcast, hosted by David Mansilla, Jeff opened up about his journey, the explosive rise of AI, and how emerging technologies are already reshaping how we work, communicate, and lead.
From Call Centers to Cognitive Insight
As CTO of CallRevu, Jeff discussed how his company is leveraging AI to revolutionize customer interactions in the automotive industry. Traditionally, understanding customer pain points from thousands of phone calls required human labor. Today, Jeff's team uses AI to mine these interactions, pinpoint gaps in service, and highlight missed opportunities—turning raw data into strategic action.
“We finally hit a point technologically where we can address these business challenges with pure tech,” Jeff explained. “We wrote the ChatGPT wave from the beginning. Now we’re not just analyzing calls, we’re proactively training people based on those insights.”
AI Isn’t the Future—It’s Now
David and Jeff explored how the "hockey stick" moment of AI is here. Once an abstract idea, AI is now driving tangible outcomes: from training staff to generating consistent results in customer experience. Jeff emphasized the value of early adoption and shared how CallRevu's proactive stance has exceeded customer expectations.
He also reflected on the broader job market: “This is the biggest shift we’ve seen since the internet or smartphones. Entire new roles are forming—like prompt engineers—and companies that can’t adapt are going to struggle.”
Navigating Change with Integrity and Insight
While the benefits of AI are clear, Jeff also highlighted the ethical considerations and security risks that come with its rise. From compliance training to social engineering threats, staying ahead means being vigilant.
At the heart of his leadership philosophy is a focus on people: "Even the best technology is built by and for humans. You still need emotional intelligence, ethical values, and a strong culture to thrive."
Conclusion
Jeff dePascale’s insights are a masterclass in how to lead in an era of unprecedented technological change. From developing impactful SaaS products to fostering cross-functional collaboration, his approach blends strategic vision with human-centered leadership. For tech leaders navigating the AI revolution, Jeff's story offers both inspiration and a practical roadmap for innovation that truly matters.
Written by Jovilyn A. Dela Cruz
At ISU Corp, we specialize in custom software development and Ai integration, helping enterprises streamline operations and drive innovation. Trusted by industry leaders, we deliver scalable, high-performing solutions tailored to your business needs.
Explore how we can help: Learn More at ISUCorp.ca
“Even the best technology is built by and for humans. You still need emotional intelligence, ethical values, and a strong culture to thrive.”
🎧 Listen To Podcast 🎧
