The Secret to Becoming a True Leader in Technology

Scott Bendle

Chief Information Officer and Chief Privacy Officer at Rigaku

Hello and welcome to another episode of Leaders in Tech, where we shine a spotlight on the trailblazers revolutionizing the world of technology. Today, we have the privilege of speaking with Scott Bendle, the Chief Information Officer (CIO) of Raku, a company specializing in x-ray analytical equipment for industries ranging from pharmaceuticals to semiconductors. Scott shares his unique journey from quality engineer to CIO, offering insights into leadership, adaptability, and the future of tech. Let’s dive into Scott’s incredible story and the lessons we can learn from it.

A Career Built on Adaptability

Starting from the Ground Up

Scott Bendle’s career began as a quality engineer before transitioning into operations management. Early on, he demonstrated the ability to adapt and learn quickly, managing manufacturing, engineering, and facilities. This foundation equipped him with a diverse skill set, preparing him for the challenges ahead.

The ERP Game-Changer

The turning point in Scott’s career came when his company needed to consolidate five different ERP systems. Scott co-managed the selection and implementation process, proving his capability to navigate complex, cross-departmental challenges. His success in this role earned him the CIO position—a testament to his adaptability and problem-solving skills.

Lessons in Change Management

Scott’s story emphasizes the importance of embracing change. Whether managing ERP implementations or transitioning into leadership, his willingness to step outside his comfort zone showcases the value of adaptability in a fast-evolving tech landscape.

The Challenges of Leading IT Teams

Navigating the Unknown

When Scott assumed the role of CIO, he faced immediate hurdles. The sudden loss of a key team member left him with undocumented systems and no passwords. Scott’s ability to stay calm under pressure and methodically rebuild the IT infrastructure demonstrated exceptional leadership.

Rebuilding from Scratch

Scott likened the experience to “rebuilding an airplane while it’s flying.” By mapping out network systems and collaborating with his team, he restored order to chaos, turning a daunting challenge into an opportunity for growth.

Documentation and Disaster Recovery

Scott’s experience underscores the critical importance of documentation and disaster recovery plans. By prioritizing these processes, leaders can prevent future crises and maintain business continuity—a lesson every IT leader should take to heart.

The Humility Factor in Leadership

Listening as a Superpower

Scott credits much of his success to humility and active listening. As a leader, he prioritizes understanding his team’s expertise and empowering them to excel in their roles. “Listen twice as much as you talk,” he advises—a mantra that fosters trust and collaboration.

Servant Leadership

Scott exemplifies servant leadership by supporting his team’s growth and removing obstacles in their way. This approach not only builds respect but also ensures long-term success for the organization.

Overcoming Ego

One of Scott’s key insights is the danger of letting pride interfere with leadership. By focusing on collaboration and staying grounded, he’s been able to lead effectively and avoid the pitfalls of arrogance.

Navigating Business Transformations

The Acquisition Journey

Raku’s growth through acquisitions presented Scott with unique challenges. From integrating companies in Poland to Israel, he spearheaded efforts to unify operations under a single ERP system while respecting regional differences.

Preparing for Public Ownership

With Raku’s transition to a publicly traded company, Scott anticipates new organizational dynamics. His proactive approach to change management ensures the company will be ready to adapt to increased scrutiny and accountability.

Learning from Past Transitions

Scott draws on his experiences to guide the company through this pivotal moment. By focusing on cross-departmental collaboration and clear communication, he’s laying the groundwork for a smooth transition.

 Advice for Aspiring Tech Leaders

Embrace Continuous Learning

Scott’s journey demonstrates the importance of lifelong learning. From earning degrees in laser optics, management, and technology management to tackling unexpected challenges, he’s shown that education doesn’t end with a diploma.

Build Resilience

The ability to navigate uncertainty is a hallmark of effective leadership. Whether facing technical crises or organizational changes, resilience has been key to Scott’s success.

Focus on the Big Picture

Scott encourages leaders to think beyond their immediate responsibilities. By understanding how individual processes fit into the broader business strategy, leaders can make decisions that drive long-term success.

Conclusion 

Scott Bendle’s journey from quality engineer to CIO offers invaluable lessons for anyone aspiring to lead in technology. His adaptability, humility, and strategic mindset have propelled him to the top of his field. As he navigates new challenges, including Raku’s transition to public ownership, Scott’s commitment to continuous learning and servant leadership sets a powerful example.

Written by Dhan Ababa

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